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Frequently Asked Questions


Frequently Asked Questions


What is your refund policy?
All refunds and returns are valid within 60 days of purchase with your receipt. Refunds of $20 and under will be refunded in cash. All other refunds will be provided via check. Class cancellations must be made one (1) week prior to class in order to qualify for a refund. There are no refunds on Cut Fabric from the bolt.

What is your coupon policy?

Up to three (3) loyalty coupons can be used in the same transaction, with minimum value of coupon(s) spent before taxes.



If I purchased my sewing machine elsewhere, could I still schedule a lesson on how to use it?

Of course! This is called a "Know Your Machine," and is $40 an hour (these classes come free when you purchase your machine through us.) You would need to call and schedule an appointment. You will also need to bring everything your machine came with. This includes the machine itself, foot pedal, power cord, any and all accessories, and most importantly, your manual.



I would like to work on a project that I don't see a class for. Could you still assist me?
Absolutely. These would be a Private Lesson, and are scheduled by appointment to  ensure our undivided attention. Private Lessons are $40 for one (1) hour, $60 for two (2) hours.

My machine isn't operating how it used to. Do you offer maintenance and repairs for machines?

As we are an authorized Husqvarna Viking, Pfaff, Babylock, and Handi Quilter dealer, we are capable of servicing those brands. While we do service select Singer sewing machines, we would need to confirm your machine model prior to scheduling service.



I am in the middle of my knitting/crochet project and have ran into an issue. Is there someone who could assist me?

Yes, we can. We do our best to have someone available daily for basic questions, and are able to schedule a one-on-one class for more in depth issues.




 
CONTACT US


Email: info@sewwhatsnew.biz
Phone: (631) 277-4215
Address: 400 Main Street
                Islip, NY 11751
 
HOURS OF OPERATION

Mon.-Sat. 10am - 5pm
Sun. CLOSED
 
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